FAQ Social Media Marketing on Collab.Amplify Your Message. Reach Your Audience. Grow Your Presence.
What Is This Service?
This FAQ is designed for Businesses, Agencies, Employers, and Individuals who want to promote their brand, services, job opportunities, or announcements across Collab.'s social media platforms. We offer targeted promotion on Instagram, LinkedIn, and X (formerly Twitter) to help you reach a wider audience. Collab. does not create or write any content—you provide the images and copy, and we handle the posting and promotion.
Index
1) General Questions
2) Types of Clients & Offerings
3) For All Clients (How It Works)
4) Social Media Platforms & Packages
5) Content Requirements (What You Provide)
6) The SM Marketing Process (Step-by-Step)
7) Pricing & Packages
8) Legal & Compliance (Important Disclaimers)
9) Still have questions?
1. General Questions
What is Social Media Marketing on Collab.?
Social Media Marketing on Collab. is a service that amplifies your message by posting your content on Collab.'s official social media channels. We currently offer promotion on Instagram, LinkedIn, and X (formerly Twitter) . We take your prepared images and copy and publish them to our audience, helping you gain visibility and engagement.
What is Collab.'s role in this service?
Collab. is the publisher and promoter. We:
- Provide a platform for your content to be featured on our social media channels.
- Post your provided images and copy according to your chosen package.
- Tag or mention relevant accounts as requested.
- Do not create, write, design, or edit any content. You provide the final, ready-to-post materials.
What social media platforms do you use?
We currently offer promotion on:
- Instagram (Collab. Instagram Account)
- LinkedIn (Collab. LinkedIn Company Page)
- X (formerly Twitter) (Collab. X Account)
You can choose to promote on a single platform or bundle multiple platforms for greater reach.
Who can use this service?
This service is available to a wide range of clients (see Section 2), including:
- Businesses advertising their products or services
- Agencies promoting their brand or client work
- Employers posting job opportunities
- Individuals announcing news, events
- Seeking employment (free service)
2. Types of Clients & Offerings
Collab. offers tailored social media promotion packages for different types of clients:
For Agencies Advertising Their Brand
Agencies can use our SM Marketing to promote their agency brand, showcase their portfolio, or announce new services. Your post will highlight your agency and direct followers to your website or contact information. LinkedIn is particularly effective for B2B agency promotion.
For Businesses & Services Advertising
Any business (retail, professional services, hospitality, etc.) can promote their products, services, special offers, or brand story. Drive traffic to your website or physical location through engaging social media posts across all platforms.
For Career Opportunities (Job Postings)
Employers who have posted a job on Collab. can amplify their vacancy by having it featured on our social media channels. This increases visibility and attracts more candidates to apply directly to your email. LinkedIn is an essential platform for professional job postings.
For News, Press Releases & Events
Individuals or organisations with announcements can have their news, press releases, or event promotions shared with our social media audience. Drive attendance or awareness for your latest news across all platforms.
Free Service for Individuals Seeking Employment
We believe in helping everyone find opportunities. If you are an individual looking for a job, Collab. will post one (1) free social media promotion for you. Simply provide your image (optional) and copy, and we will help you get seen by potential employers. This is our way of giving back to the community.
3. For All Clients (How It Works)
How do I get my content promoted on Collab.'s social media?
Select Your Package: Choose the platform(s) and package level that suits your needs from our rate tables (see Section 7).
Submit Your Content: Send your images and copy to us via email, along with any specific instructions (e.g., tags, mentions, links and preferred schedule time).
Make Payment: Pay for your selected package (unless you are using the free individual job-seeker service).
We Post Your Content: We will publish your content on the chosen social media platforms according to the schedule of your package.
Engage with Your Audience: Once posted, you should monitor the post and engage with any comments or inquiries from your audience directly.
Does Collab. create my images or write my copy?
No. Collab. does not provide any content creation services. You are responsible for providing or you can choose from one of our professional paid freelancers.
- Images: High-quality photos, graphics, or logos that are ready to post. For LinkedIn, professional imagery is recommended.
- Copy: The text of your social media post, including hashtags, links, and calls to action. For LinkedIn, a more professional and detailed tone is often appropriate.
We will post your content exactly as provided, only making minor formatting adjustments if necessary (e.g., resizing images to fit platform specifications).
Can I choose which platform my content goes on?
Yes. You can select individual platforms or bundle packages. For example, you might choose Instagram only, LinkedIn only, X only, or combinations like Instagram + LinkedIn, LinkedIn + X, or all three platforms together for maximum visibility.
When will my content be posted?
Posting schedules depend on your package. Options include:
- 24 hours (Featured packages)
- 1-5 business working days (Standard packages)
- 30 days (Extended packages)
- Custom schedules for multi-post campaigns
Can I see the post before it goes live?
We will post according to your submitted content. You will receive a link to the post once it is live.
4. Social Media Platforms & Packages
Platform Rates Overview:
- Instagram: Visual-first platform. Best for high-quality images, branding, and reaching a younger, highly engaged audience. Requires strong visuals. Ideal for lifestyle brands, products, and creative work.
- LinkedIn: The professional network. Ideal for B2B marketing, job postings, professional services, industry news, thought leadership, and corporate announcements. Requires a professional tone and often longer-form content.
- X (Twitter): Best for quick updates, news announcements, job postings, and real-time engagement. Concise copy is key. Ideal for timely information and engaging with industry conversations.
Package Levels:
We offer two main types of packages:
- Single Post Packages (1 Post / 1 Image / 1 Link)
- One piece of content posted once on your chosen platform(s).
- Choose from Standard (1-5 business days), Featured (24 hours), or Extended (30 days) durations.
- Multi-Post Packages (3 Posts / 3 Images / 3 Links)
- Three pieces of content posted on your chosen platform(s).
- Ideal for campaigns, product launches, or spreading a message over time.
- Posts can be scheduled separately and tailored to each platform.
- Choose from Standard (over 1-5 business days), Featured (within 24 hours), or Extended (over 30 days) durations.
Add-Ons:
- Boosting: Promoted status for increased reach (additional cost).
- Story/Reel Promotion: 24-hour story post on Instagram.
- Competition/Giveaway Post: Specialised post type to drive engagement.
5. Content Requirements (What You Provide)
To ensure your content is posted successfully and effectively, please adhere to the following guidelines:
Image Requirements:
- Format: JPEG or PNG.
- Resolution: High-quality, clear images. Minimum recommended resolutions:
- Instagram: 1080 x 1080 pixels (square) or appropriate aspect ratio (1080 x 1350 for portrait, 1080 x 566 for landscape).
- LinkedIn: 1200 x 627 pixels (recommended for link sharing) or 1080 x 1080 pixels.
- X: 1200 x 675 pixels (16:9 aspect ratio recommended).
- Relevance: Images must be directly relevant to your post and brand.
- Ownership: You must own the rights to all images provided. Do not submit copyrighted images you do not have permission to use.
- Text on Images: If your image contains text, ensure it is legible and not too small, especially for mobile viewing.
- LinkedIn-Specific: Professional, high-quality images work best. Avoid overly casual or low-resolution visuals.
Copy Requirements:
- Final Draft: Your copy must be the final version, fully proofread and ready to post.
- Platform Considerations:
- Instagram: Concise and engaging. Hashtags are essential. Include your link in your bio or use the "link in bio" call-to-action.
- LinkedIn: Professional tone. Can be longer-form (several paragraphs). Include hashtags and tag relevant companies or individuals. Focus on value, insights, or clear announcements.
- X: Very concise (under 280 characters is ideal). Use hashtags sparingly.
- Call to Action (CTA): Tell your audience what you want them to do (e.g., "Visit our website," "Apply now," "Learn more," "Contact us," "Read our blog").
- Tags/Mentions: Provide the exact handles of any accounts you want us to tag (e.g., @yourcompany, @partner). For LinkedIn, provide the full company page URL or exact name.
Link Requirements:
- Provide the full URL you want included in the post (e.g., https://yourwebsite.com/page).
- Ensure the link is correct and working.
- For LinkedIn, you may want to provide a link that generates a rich preview.
Submission Process:
You will receive a submission form or email address where you can send all your materials in one package. Please label everything clearly and indicate which platform(s) each piece of content is for.
6. The SM Marketing Process (Step-by-Step)
Step 1: Submit Your Content
Send your images, copy, and any specific instructions (platform choices, tags, links) to Collab. via the provided submission method.
Step 2: Select Your Package & Make Payment
Choose your platform(s), post quantity (1 or 3), and duration (24h, 1-5 days, 30 days). Complete the payment process (unless using the free individual job-seeker service).
Step 1: Prepare Your Content
Create your final images and write your copy for each platform you have chosen. Proofread everything carefully and ensure it is tailored to the tone of each platform (e.g., professional for LinkedIn, visual for Instagram).
Step 4: Content Review (Format Only)
Collab. will review your content to ensure it meets basic technical requirements (e.g., image format, copy length). We will not edit, proofread, or fact-check your content.
Step 5: Scheduling & Posting
We will schedule your post(s) according to your package timeline. You will be notified once your content is live, and we will provide you with links to the posts on each platform.
Step 6: Engage with Your Audience
Once your post is live, it's your responsibility to monitor comments, replies, and messages across all platforms. Engage with your audience promptly to maximize the benefit of the promotion.
Step 7: Report Back (If Included)
Depending on your package, we may provide you with basic analytics (e.g., reach, impressions, engagement) after the post has run its course.
7. Pricing & Packages
Social Media Advertising Rate Table
Rate Table A: Single Post Packages (1 Post / 1 Image / 1 Link)
| Package | Platforms Included | Post Duration | Price (ZAR) | Boosting Available? | Analytics Included? |
|---|---|---|---|---|---|
| Single Platform Basic | Instagram, LinkedIn, or X (choose 1) | 1-5 business working days | R 995 - R1,200 | Yes (at extra cost) | No |
| Single Platform Featured | Instagram, LinkedIn, or X (choose 1) | 24 hours | R 1,650-R2,950 | Yes (at extra cost) | Yes (basic) |
| Single Platform Extended | Instagram, LinkedIn, or X (choose 1) | 30 days | R 2,250-R3,250 | Yes (at extra cost) | Yes (basic) |
| Duo Bundle (Standard) | Instagram + LinkedIn | 1-5 business working days | R 1,495-R2,495 | Yes (at extra cost) |
Yes (basic) |
| Duo Bundle (Featured) | Instagram + LinkedIn | 24 hours | R 2,450-R4,450 | Yes (at extra cost) | Yes (basic) |
| Duo Bundle (Extended) | Instagram + LinkedIn | 30 days | R 3,250-R6-250 | Yes (at extra cost) | Yes (basic) |
| Duo Bundle (B2B Focus) | LinkedIn + X | 1-5 business working days | R 1,395-R2,395 | Yes (at extra cost) | Yes (basic) |
| Duo Bundle (B2B Featured) | LinkedIn + X | 24 hours | R 2,250-R4,250 | Yes (at extra cost) | Yes (basic) |
| Duo Bundle (B2B Extended) | LinkedIn + X | 30 days | R 2,995-R4,995 | Yes (at extra cost) | Yes (basic) |
| Trio Bundle (Standard) | Instagram + LinkedIn + X | 1-5 business working days | R 1,995-R2-995 | Yes (at extra cost) | Yes (basic) |
| Trio Bundle (Featured) | Instagram + LinkedIn + X | 24 hours | R 2,995-R4,995 | Yes (at extra cost) | Yes (basic) |
| Trio Bundle (Extended) | Instagram + LinkedIn + X | 30 days | R 3,995-R6,995 | Yes (at extra cost) | Yes (basic) |
Rate Table B: Multi-Post Packages (3 Posts / 3 Images / 3 Links)
Ideal for campaigns, product launches, or spreading a message across multiple days. Each post can be scheduled separately and tailored to each platform.
| Package | Platforms Included | Post Duration | Price (ZAR) | Boosting Available? | Analytics Included? |
|---|---|---|---|---|---|
| Multi Single Platform Basic | Instagram, LinkedIn, or X (choose 1) | 3 posts over 1-5 business working days | R 2,295-R4,295 | Yes (at extra cost) | Yes (basic) |
| Multi Single Platform Featured | Instagram, LinkedIn, or X (choose 1) | 3 posts within 24 hours | R 2,995-R4,995 | Yes (at extra cost) | Yes (basic) |
| Multi Single Platform Extended | Instagram, LinkedIn, or X (choose 1) | 3 posts over 30 days | R 3,995-R6,995 | Yes (at extra cost) | Yes (basic) |
| Multi Duo Bundle (Standard) | Instagram + LinkedIn | 3 posts per platform over 1-5 business working days | R 3,495-R6,495 | Yes (at extra cost) | Yes (basic) |
| Multi Duo Bundle (Featured) | Instagram + LinkedIn | 3 posts per platform within 24 hours | R 3,995-R6,995 | Yes (at extra cost) | Yes (basic) |
| Multi Duo Bundle (Extended) | Instagram + LinkedIn | 3 posts per platform over 30 days | R 5,495-R10,495 | Yes (at extra cost) | Yes (basic) |
| Multi Duo Bundle (B2B Focus) | LinkedIn + X | 3 posts per platform over 1-5 business working days | R 3,295-R6,295 | Yes (at extra cost) | Yes (basic) |
| Multi Duo Bundle (B2B Featured) | LinkedIn + X | 3 posts per platform within 24 hours | R 4,250-R8,250 | Yes (at extra cost) | Yes (basic) |
| Multi Duo Bundle (B2B Extended) | LinkedIn + X | 3 posts per platform over 30 days | R 5,250-R10,250 | Yes (at extra cost) | Yes (basic) |
| Multi Trio Bundle (Standard) | Instagram + LinkedIn + X | 3 posts per platform over 1-5 business working days | R 4,495-R8,495 | Yes (at extra cost) | Yes (basic) |
| Multi Trio Bundle (Featured) | Instagram + LinkedIn + X | 3 posts per platform within 24 hours | R 5,495-R10,495 | Yes (at extra cost) | Yes (basic) |
| Multi Trio Bundle (Extended) | Instagram + LinkedIn + X | 3 posts per platform over 30 days | R 6,995-R12,995 | Yes (at extra cost) | Yes (basic) |
Add-On Services
| Service | Description | Price (ZAR) |
|---|---|---|
| Post Boosting (per platform) | Promoted status for increased reach. Price varies by target audience, duration, and platform. | From R 350 |
| Story/Reel Promotion | 24-hour story post on Instagram. | R 250 |
| Competition/Giveaway Post | Specialised post type with legal guidelines included. | R 650 |
| Analytics Report (Detailed) | In-depth report on reach, impressions, engagement, and demographics. | R 295 |
| Scheduled Posting | We schedule posts at optimal times for your audience. | Included |
| Community Management | Reply to comments and engage with your audience | — |
Discounts & Packages
| Offer | Details | Savings |
|---|---|---|
| 5-Post Pack | Five (5) single posts across any platform(s), standard duration. | 15% off |
| 10-Post Pack | Ten (10) single posts across any platform(s), standard duration. | 20% off |
| Monthly Retainer | 8–12 posts per month across platforms, including analytics and performance insights. | Custom quote |
| Campaign Bundle | Three-month campaign with two (2) posts per week across two platforms. | 25% off |
| Launch Special | New business package: Five (5) posts + Two (2) stories + Detailed analytics. | R 3,995 |
Free Service
Individuals Seeking Employment: One (1) free post on one platform of our choice (subject to availability). Post duration is 1-5 business working days. Email candidate@collabza.co.za for details.
Payment Terms
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100% payment is required upfront before posting
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Payments are secure and processed through Collab.'s payment system
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No refunds are provided once content has been posted
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Invoicing available for corporate clients (payment within 7-12 business days)
8. Legal & Compliance (Important Disclaimers)
What is Collab.'s liability regarding social media posts?
This section is critical and limits Collab.'s role strictly to that of a publisher of user-provided content.
- Your Responsibility: You are solely responsible for the accuracy, truthfulness, legality, and quality of all content you provide (images and copy). You warrant that you own all rights to the content and that it complies with all applicable laws, does not defame anyone, and does not infringe on any third-party rights (including intellectual property, privacy, and advertising standards).
- Collab.'s Role: Collab. is a publisher of user-provided content on our social media channels. We do not fact-check, edit, verify, or endorse any content. Our review is limited to technical format checks.
Disclaimer of Liability
Collab. shall not be held liable for any claims, damages, losses, or disputes arising from any social media post published on our behalf. This includes, but is not limited to:
- The accuracy or truthfulness of any information in your post.
- Any defamation, libel, or misrepresentation contained in your content.
- Any infringement of intellectual property rights by your content.
- Any negative comments, reactions, or engagement from the public.
- The failure of any post to achieve desired results, reach, or engagement.
- Any decisions or actions taken by third parties based on your post.
- Any additional costs or performance of paid boosting services (these are managed by platform algorithms).
If your content is inaccurate, defamatory, or infringes on someone's rights, the claimant's sole recourse is against you, the content provider. Collab. is not a party to that dispute.
Indemnification
By submitting content for social media promotion, you agree to indemnify and hold Collab. harmless from any claims, damages, or expenses arising from your content, your breach of these guidelines, or your violation of any law or third-party right.
Right to Reject or Remove
Collab. reserves the right, in its sole discretion, to reject, remove, or refuse to publish any content that we believe violates our guidelines, is potentially unlawful, or could expose us to liability. We are not obligated to provide a reason for rejection. This includes, but is not limited to, hate speech, explicit content, false claims, or content promoting illegal activities.
No Guarantee of Results
Collab. does not guarantee any specific number of views, clicks, engagements, or any other results from social media posts. Social media algorithms and audience behavior are beyond our control. Boosting services are subject to platform approval and performance.
LinkedIn-Specific Compliance
For LinkedIn posts, you agree to comply with LinkedIn's Professional Community Policies. This includes providing accurate information, avoiding misleading content, and engaging professionally.
Competition/Giveaway Compliance
If you purchase a competition/giveaway post, you are responsible for ensuring compliance with all relevant laws and platform rules. Collab. provides guidelines but does not assume liability for the legality of your competition.
Compliance with Law
All users agree to comply with all applicable South African laws, including those related to defamation, privacy (POPIA), advertising standards (such as those of the Advertising Regulatory Board), and intellectual property.
9. Still have questions?
Contact our support team. We're here to help you amplify your message across social media.
Email: socialm@collabza.co.za
Hours: Monday–Friday, 08:00–17:00 SAST
Amplify Your Message. Reach Your Audience. Grow Your Presence.
Collab. – The link. The connection. Your voice. Your reach.
Operated in the Republic of South Africa. Protected by South African law.
Disclaimer
Collab. operates solely as a social media publishing platform for user-provided content. Collab. is not a content creation agency, marketing firm, or advertising agency, and does not create, write, design, edit, verify, or endorse any content submitted by users.
Clients are solely responsible for the accuracy, legality, and quality of all images and copy they provide. Collab. publishes content exactly as submitted, only making minor technical formatting adjustments. Collab. does not guarantee any specific results, reach, or engagement from any social media post. Boosting services are subject to platform algorithms and approval.
Collab. is not liable for any disputes, losses, or damages arising from any content published on our social media channels. All legal responsibility rests with the client who provided the content. Collab. reserves the right to reject or remove any content that violates our guidelines.
Free service for individuals seeking employment is offered at Collab.'s discretion and subject to availability. One post per individual.
By using Collab.'s Social Media Marketing service, all parties agree to our Terms of Service and acknowledge the limitations of our liability as set forth herein and in our Terms of Service, governed by South African law.